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Shipping & Delivery

For questions about specific orders, please email support@oralcheeeese.com. We can't transport these places- Alaska, Canada, Hawaii, Puerto Rico, other parts of the United States, and certain APO addresses.

MODE OF TRANSPORT AND TIMELINESS:

We've partnered with USPS and DHL to ensure your order is delivered secure and on time. To help you with your purchasing decision, we list the average time it will take for an order to process for each product listed on Cheeeese website. Orders for some products will process more quickly than others due to order inventory status. We try to be as fair and accurate as possible, when listing each product's availability.

WE OFFER THE FOLLOWING TYPES OF TRANSPORTATION:

Standard ground transportation: 3-7 working days. We ship on normal working days (7~12 working day due COVID).
(non-holidays) from Monday to Friday. Orders placed on the weekend will be shipped on the next business day.

* During the checkout process, all products that meet the expedited shipping conditions will display these shipping options so that you can choose the best option for shipping, and we will deliver the goods to your hands as soon as possible.

1.ORDER SHIPPING TIME:

During normal working days, we will arrange picking within two days (except weekends), the general transportation time is 3-7 days.

2.WHAT IS THE EXPEDITED SHIPPING COST?

We will calculate your expedited freight based on the following factors: destination, size and weight. If you can speed up product shipping, a list of shipping options and shipping rates will be displayed at checkout. You need tell our customer service your address to see if we can provide expedited service.
If you need us to deliver before a specific date, you can contact our Cheeeese customer service team to ensure the delivery date.

3.ORDER VERIFICATION

When we process your order, a customer service representative may contact you to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure that there are no delivery delays, please carefully check all the information entered at checkout.

4.CHECK WHEN THE ORDER ARRIVES

Our general cargo transportation does not provide signature services. If you need additional signature services, please send an email to us in time for additional declarations.

Make sure you receive the correct item.

Check to make sure the packaging is not damaged. If the damage that occurs during transportation exceeds normal wear and tear, it may indicate that your items were damaged during transportation. Please refuse to package and send an email to contact our customer service team. We will provide you with other instructions to correct your order.

DELIVERY

Our trained, authorized delivery agents inspect and deliver your order.

CONFIRM

Check your order information to ensure your goods are correct. You can check the order details in my order.

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